Patient Access Representative - FT/PT
Category: Business Office
At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.
We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 5 consecutive years.
JOB SUMMARY:
The Patient Access Representative plays a vital role in creating a positive first impression for patients and visitors while ensuring accurate and efficient registration processes. This position is responsible for collecting and verifying patient information, including demographics and insurance details, and directing patients to the appropriate departments for services.
The Patient Access Representative communicates clearly and professionally, maintaining patient confidentiality and supporting a seamless care experience.
Responsibilities Include:
- Collecting accurate demographic and insurance information from patients
- Verifying insurance coverage and eligibility
- Collecting co-pays and co-insurance payments at the time of service
- Directing patients to the appropriate department and notifying staff of their arrival Providing excellent customer service while maintaining confidentiality and professionalism
- Assisting with incoming phone calls and general inquiries
- Following up on insurance claims as needed to support timely reimbursement
If you're a detail-oriented professional with a passion for helping others, providing excellent customer service and ensuring a smooth patient experience, we’d love to hear from you! Join our Business Office team and play a key role in supporting patient care at Wallowa Memorial Hospital from the very first point of contact.
Patient Access Representative - Job Description
QUALIFICATIONS:
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Attention to detail and accuracy in data entry
- Ability to handle sensitive information with confidentiality and professionalism
- Basic understanding of insurance terminology and verification processes preferred
- Proficiency with computers and office software; experience with electronic medical records (EMR) systems is a plus
- Ability to multitask and remain calm in a fast-paced environment
- Prior experience in a healthcare or front office setting preferred
- Demonstrated ability to provide compassionate, patient-centered care across diverse populations
- Ability to meet the physical and functional requirements outlined in the job description
- High School Diploma or equivalent required
- Must successfully pass a criminal background check and reference checks
EEOC/ACCOMMODATION STATEMENT:
Wallowa County Health Care District is a drug and alcohol-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of background and drug screenings. Please note that we adhere to federal guidelines regarding prohibited substances, including those that may be legal under state law.
Applicants who require a reasonable accommodation during the application or recruitment process are encouraged to contact the Human Resources Department for assistance.
Paper applications may be obtained at Wallowa Memorial Hospital.
Please email Crystal, Lead HR Generalist, at Crystal.Jaeger@wchcd.org for any further inquiries.
